Terms & Conditions

Please ensure that you read, understand and comply with all requirements relating to your selected option. Critters Up Close reserves the right to cancel presentations, temporarily suspend presentations or refuse to conduct presentations, with little or no notice if the client is unable to meet these requirements.

If you require further clarification relating to Terms and conditions or anything listed on this website, please contact the staff at Critters Up Close.

We look forward to providing you with a “Wildly Educational” experience! ūüôā


Event Packages

  • All prices include GST
  • Each presentation lasts for 1 hour (45 min presentation 15 petting and photos)
  • Minimum 2 hours per event
  • Options 2,3,4 can be used over multiple Perth based events throughout the year
  • Options 2,3,4 require upfront payment, with bookings to be confirmed at time of payment or in advance of event to ensure availability
  • Prices are subject to change, please contact us for further information
  • Cancellations within 48 hours of visit require full payment
  • Payment via cheque will not be accepted

What we require:

To ensure it is a safe and comfortable experience, please assist with the below: 

  • Safe environment provided for the audience, animals and presenters at all times¬†
  • Clear space of approximately 5 x 5 metres, out of harsh elements (sun, wind, rain) where practicable¬†
  • Parking area provided close to event and associated parking costs covered by client (where applicable)
  • Its the customers responsibility to ensure that local councils are contacted when utilising public space and permits obtained (where applicable)
  • All domestic animals are to be contained throughout visit away from presentation location
  • If temperature is to exceed 30 deg, temperature controlled location to be provided by client
  • A big smile and willingness to have fun!

Education Sector

  • All prices include GST
  • Each presentation lasts for 1 hour (45 min presentation 15 min petting and photos)
  • Option 1 can be used at different times throughout the year
  • Option 1 can be used for multiple classes within the school over¬†the day
  • Option 1 allows for Critter Crazy, Aquatic Critters and Critorama package throughout the year
  • Option 1 requires upfront payment, with bookings to be confirmed at time of payment or in advance of event ensure availability
  • Option 2 can be used for multiple classes within the school over 1 day
  • Option 5 has a minimum commitment period of 16 weeks
  • Session sizes are based on 25 students per session
  • Prices are subject to change, please contact us for further information
  • Cancellations within 48 hours of visit require full payment
  • Payment via cheque will not be accepted

What we require:

To ensure it is a safe and comfortable experience, please assist with the below: 

  • Safe environment provided for the audience, animals and presenters at all times¬†
  • Advise Critters Up Close prior to event if audience size is going to exceed 30 as price may vary¬†
  • Clear space of approximately 5 x 5 metres, out of harsh elements (sun, wind, rain) where practicable¬†
  • Parking area provided close to event and associated parking costs covered by client (where applicable)
  • Its the customers responsibility to ensure that local councils are contacted when utilising public space and permits obtained (where applicable)
  • All domestic animals are to be contained throughout visit away from presentation location
  • If temperature is to exceed 30 deg, temperature controlled location to be provided by client
  • A big smile and willingness to have fun!

Childcare

  • All prices include GST
  • Each presentation lasts for 1 hour (45 min presentation 15 min petting and photos)
  • Option 1 can be used at different times throughout the year
  • Option 1 can be used for multiple classes within the school over¬†the day
  • Option 1 allows for Critter Crazy, Aquatic Critters and Critorama package throughout the year
  • Option 1 requires upfront payment, with bookings to be confirmed at time of payment or in advance of ensure availability
  • Option 4 has a minimum commitment period of 16 weeks
  • Prices are based on 40 children, with the capacity to present to more pending venue suitability
  • Prices are subject to change, please contact us for further information
  • Cancellations within 48 hours of visit require full payment
  • Payment via cheque payment will not be accepted

What we require:

To ensure it is a safe and comfortable experience, please assist with the below: 

  • Safe environment provided for the audience, animals and presenters at all times¬†
  • Advise Critters Up Close prior to event if audience size is going to exceed 30 as price may vary¬†
  • Clear space of approximately 5 x 5 metres, out of harsh elements (sun, wind, rain) where practicable¬†
  • Parking area provided close to event and associated parking costs covered by client (where applicable)
  • Its the customers responsibility to ensure that local councils are contacted when utilising public space and permits obtained (where applicable)
  • All domestic animals are to be contained throughout visit away from presentation location
  • If temperature is to exceed 30 deg, temperature controlled location to be provided by client
  • A big smile and willingness to have fun!

 

Birthdays

Special Needs

Media

  • All prices include GST
  • Each presentation lasts for 1 hour (45 min presentation 15 petting and photos)
  • Payment must be made prior to event, COD, via bank cheque or remittance supplied¬†prior to event
  • Prices are subject to change, please contact us for further information
  • Cancellations within 48 hours of visit require full payment
  • Deposits made on booking are non refundable
  • Payment via cheque payment will not be accepted

What we require:

To ensure it is a safe and comfortable experience, please assist with the below: 

  • Safe environment provided for the audience, animals and presenters at all times¬†
  • Advise Critters Up Close prior to event if audience size is going to exceed 30 as price may vary¬†
  • Clear space of approximately 3 x 3 metres, out of harsh elements (sun, wind, rain) where practicable¬†
  • Parking area provided close to event and associated parking costs covered by client (where applicable)
  • Its the customers responsibility to ensure that local councils are contacted when utilising public space and permits obtained (where applicable)
  • All domestic animals are to be contained throughout visit away from presentation location
  • If temperature is to exceed 30 deg, temperature controlled location to be provided by client
  • A big smile and willingness to have fun!

Customer response guarantee conditions:

  • This offer is only for enquiries via Website contact form and online booking placement through website
  • This offer does not apply for any other methods of communication
  • This offer can not be used in conjunction with any other offer, special or discount¬†
  • This offer is subject to change- please review T & C’s regularly for further information
  • 10% off is based on total price including GST
  • This can only be used on 1 single booking item
  • This offer is a guarentee that clients will receive a response form Critters within 2 BUSINESS DAYS
  • 2 business days refers to 48 weekday hours from time of enquiry (this excludes weekends)¬†
  • This offer is valid for bookings/enquiries as above made after midnight, 20th February 2018