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Terms & Conditions

In this document the following words shall have the following meanings:

1.       1.1  “Customer” means any person who purchases Services from the Supplier;

2.       1.2  “Supplier” means Critters Up Close, Mandurah Forum, Mandurah;

3.       1.3  “Terms and Conditions” means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing

by the Supplier.


1.       2.1  These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to the Customer and shall prevail over any other

documentation or communication from the Customer.

2.       2.2  Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.


1.       3.1  Payment of the price shall usually be paid on application for individual services and by contract or Service Level Agreement terms as applicable.

Payment can be made by credit/debit card on-line via the online booking system. Payment agreements are as per listed against your selected product. Failure to pay will lead to collections action being enforced.

2.       3.2  There will be a separate charge for final balance payments for some services and products

3.       3.3  The Supplier will send an electronic invoice to the customer for those products/services that it relates to.

4.       3.4  The Supplier reserves the right to modify, update or run promotions on any service at any time. The Supplier reserves the right to change the price

of any service at any time. Once a service has been ordered, the price shall remain fixed for the Customer. Under no circumstances shall the Supplier refund the difference should the price of that service decrease.

To enable the Supplier to perform its obligations the Customer shall:

1.       4.1  Co-operate with the Supplier;

2.       4.2  Provide the Supplier with any information reasonably required by the Supplier;

3.       4.3  Keep the supplier notified of their correct name, address and any phone, fax or e-mail information.

4.       4.4  Comply with such other requirements as agreed between the parties.

5.       4.5  Comply with all other statutory requirements – particularly in regards to data protection and confidentiality.


1.       5.1  The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and

codes of practice.

2.       5.2  The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any

materials supplied shall be free of defects when providing services.

3.       5.3  Delivery of services will be in accordance with booking agreement with supplier

4.       5.4  Data protection: data will not be shared with 3rd party oranisations without approval from customer


1.       6.1  Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury. However the Supplier shall not

be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise

in excess of the price of the Services.

2.       6.2  The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit or other

economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

3.       6.3  The Supplier cannot accept liability for items lost whilst attending services or when service is being provided offsite

Returns/refunds policy: Where a Customer cancels their order within 7 days, the Supplier shall offer the Customer a 50% refund of the full service booking price. Cancellations of less than 7 days do not allow refund of deposits paid to supplier. Cancellation of less than 48 hours require full payment for services engaged.

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

9 Critters Up Close PROPERTY
The contents of the CUC website may not be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means without the prior express written permission of CUC.
Format and layout of questionnaires, material or any other IP is the property of CUC.

 Customers may not at any time, without prior written permission of the Supplier, make copies or reproductions (in whatever form) of the presentations, handouts and educational material. Where any such copy is considered reasonably necessary, the Supplier will provide written permission.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforcable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforcable provision eliminated.

These Terms and Conditions shall be governed by and construed in accordance with the law of Australia and the parties hereby submit to the exclusive jurisdiction of the Australian courts.

CUC (www.crittersupclose.com.au) regularly use links to direct users to additional or related information on other websites. These websites are not under the control of CUC and we are not responsible for the content of these sites. Other websites are linked or listed as a convenience only and should not be seen as an endorsement of any kind. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Contact Us

Critters Up Close
[email protected]
0407 000 012


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